Shopping Policy for Artworks, Accessories, and Workshops
1. Introduction
Welcome to our store! We offer a curated selection of paintings, art accessories, and workshops designed to inspire and enrich your artistic journey. Please review our shopping policy to ensure a smooth and enjoyable experience.
2. Products and Services
- Paintings: Original artworks created by talented artists. Each piece is unique and crafted with care.
- Accessories: Art supplies and decorative items to complement your creative needs.
- Workshops: Hands-on sessions led by experienced artists, offering guidance and techniques to enhance your skills.
3. Ordering and Payment
- Placing an Order: Browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout.
- Payment: We accept various payment methods, including credit/debit cards and online payment gateways. Payment is required at the time of order placement.
4. Delivery
- Local Deliveries (India): Orders within India typically take 5-10 working days for delivery. We strive to ensure timely delivery, but please allow for potential delays due to unforeseen circumstances.
- International Deliveries: Delivery times for international orders vary based on the destination country. Standard delivery times are generally between 10-20 days. Specific delivery estimates will be provided upon order placement and may differ depending on your location.
5. Shipping Charges
- Local Shipping: Shipping costs for deliveries within India are calculated at checkout based on the weight and dimensions of your order.
- International Shipping: Shipping charges for international orders are calculated based on the destination, weight, and dimensions of your order. These charges will be confirmed at the time of order placement.
6. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your delivery.
7. Returns and Exchanges
- Paintings and Accessories: Due to the nature of our products, we do not accept returns or exchanges. Please review the product details carefully before making a purchase.
- Workshops: Workshop bookings are non-refundable. If you need to reschedule, please contact us at least 48 hours before the scheduled date.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. Provide photographic evidence of the issue, and we will work with you to resolve the problem, either through a replacement or refund.
9. Customer Support
For any questions or assistance, please reach out to our customer support team via email at contact@aekeyartist.com. We are here to help and ensure your satisfaction.
10. Changes to Policy
We may update our shopping policy from time to time. Please review this policy periodically to stay informed of any changes.
Thank you for choosing us for your artistic needs. We appreciate your support and look forward to serving you!