Refunds and Returns Policy
Thank you for shopping with us at Aekey Artist. We take pride in our products and strive to ensure your satisfaction. Please review our policy regarding returns and refunds below:
1. Paintings
– No Returns: Due to the unique nature of our paintings, we do not accept returns on paintings. All sales are final.
2. Accessories
– Returns Due to Defects: If an accessory you purchased is defective, please contact us immediately. You can reach us at contact@aekeyartist.com. We will provide instructions for returning the defective item. Please note that returns are only accepted for accessories with defects and must be reported within 5 days of receipt.
3. Refunds
– Refund Options: Refunds for returned accessories will be processed as follows:
– Original Payment Method: Refunds can be issued back to the original payment method.
– Refunds are processed within 5-10 working days.
4. Cancellation
– Cancellation is not available at the moment.
5. Contact Information
– For any questions or to initiate a return for a defective accessory, please contact us at contact@aekeyartist.com. Please include your order number and details about the defect to facilitate the process.
6. Policy Changes
– We reserve the right to update or modify this policy at any time. Any changes will be reflected on our website, and we encourage you to review our policy periodically.